Frequently asked questions

Where are the offices located?

CVSO are located at a busy intersection on the corner or Amherst and Warton Roads, Canning Vale WA 6155. Reception and offices are located on the First level with access via stairs.

What is included in the rent?

We provide a bundle service tailored to meet your exact business needs and usage requirements. A typical office includes furniture, telephone line and handset, broadband internet connection and includes outgoings and office cleaning.

Are any services included?

Yes, Receptionist for client greeting and phone answering, message services including email, kitchen facilities etc depending on your actual requirements.

How long does it take to establish the service?

Generally between 24 - 48 hours, depending on the amount of people you need to accommodate and your requirements. This includes signing our Agreement and paying your deposit. If the office(s) you have selected is not available just yet, then we can temporarily accommodate you in another office and relocate you once it is vacated.

How do the phones work and how do I receive my messages?

The most common practice is to answer the call by our professional Receptionist who personally answers your call and places it directly through to you or takes a message if you are not available and can either email or SMS the message to you. We can configure the phone to suit your needs (Conditions apply).

What meeting and boardrooms do you offer and what is entailed to reserve a room?

We offer meeting room and a main boardroom. Simply call reception or email our Admin Dept to reserve a room and to organise your catering requirements. The charges are scaled on an hourly, half-day or full-day basis and can be charged to your monthly services invoice.

Is catering available when I have guests?

Yes. We outsource to excellent catering services. Popular catering choices include gourmet filled sandwiches, fresh salads and finger foods. We supply juices, soft drink. The room hire includes cups of Tea & Coffee and jugs of water.

What type of internet service do you provide?

We operate broadband internet connection through wireless or Ethernet ports. We have additional IT facilities available. Plus we have in-house IT support for prompt support.

What is the length of your tenant agreements?

Our minimum terms are from 30 days and offer a length of time depending on your requirements. This can be reviewed on a monthly basis as and when required. However, we can cater for different types of time limits and this can be discussed at the time.

Can we obtain additional furniture to what is offered in a standard office?

Yes. Most of our tenants have selected furniture to suit their exact needs. WE bundle the furniture into the rental proposal. We have a selection of furniture to choose from.

Can we have additional phone lines?

Yes. We can provide you with lines in addition to our standard office configuration. One handset for incoming calls is bundled into the standard package. Costs are associated to additional requests and notified at time.

What kitchen facilities am I entitled to?

We have a communal kitchen area with a coffee machine, a range of teas and a filtered water machine and complimentary biscuits. There is also a refrigerator, microwave and sandwich press for your convenience along with crockery, cutlery and glassware is provided for your use.

Is access to the building after hours?

Yes. We provide each tenant with swipe access that works after hours to gain access to the building.

Is there car parking included?

Yes. There is a carpark located at the rear of the building with free parking. There are no allocated car bays, it is based on first come first serve. There is plenty of parking for you and your guests.

What support services do you provide?

We offer a comprehensive range of virtual, administration, secretarial, reception and IT support services. Depending on your needs and our bundled office proposal, we provide these additional services on an 'as-needs' basis. Virtual Tenants -

Will I need to enter into an agreement?

Yes, we require all of our tenants to enter into monthly agreements, to avoid any confusion over the services we provide. It is our mutual interest to ensure that our deliverable meets your expectations.

How long does it take to set up the services?

Within 24 hours, we can usually provide you with our details of phone and fax number, street and postal address as soon as an agreement is signed and monies due are paid.

What happens with afterhours contact?

After hours we divert calls to an external number for messages to be left or if an emergency needs to be dealt with.

How do you process messages?

As per your instructions. Most tenants ask us to relay their messages via e-mail or SMS, however, we can also call you personally to convey your messages.

Is there access afterhours to the office?

Unfortunately for security reasons we only allow permanent tenants access after hours. However we operate between 9am to 5pm weekdays, which usually meet our virtual tenants needs.

What happens to my postal mail that arrives for me?

We notify you daily of any mail that has arrived to our office and (as per your instructions) can forward the mail on to your home or other nominated address. In some cases tenants instruct us to open their mail, and either fax or scan/email it to them. We can also run errands and assist with their bank deposits or mailing of small or large parcels at the Post Office depending on their needs.

Do I get access to the internet and am I able to use a fixed phone line whilst I am in the building?

As a virtual client, if you were to require the use of an office or area then yes. We can assist you with an internet connection and provide you with a phone. Charges do apply and are based on your requirements and needs.

What kitchen facilities am I entitled to when using a hot seat?

As per our permanent tenants, you will have access to the communal kitchen and refreshments that include filtered water machine, coffee machine and selection of teas for your convenience. Meeting/Board Rooms -

What is included?

Depending on the room taken, there is a selection of furniture and equipment supplied and subject to fair use such as internet access, tea, coffee and filtered water. The larger board room also has access to a TV, projector and projector screen. A telephone can be supplied if required. Costs vary depending on requirements.

Do you offer catering?

Yes. We can arrange catering for your meeting and we provide crockery, cutlery and glassware. Popular catering choices include gourmet filled sandwiches, fresh salads and finger foods. Juices and soft drinks are also available if required. All room hire includes cups of coffee and tea and jugs of filtered water.

What additional equipment is available?

Electronic whiteboard

Flatscreen TV

DVD

How do I book?

Our staff will tentatively book the required room/s for you and then forward you a room booking form by fax or email. Simply fill in the form and forward back to us to formalise your booking.

Payment?

Full payment is required prior to the day of your booking. Once payment is received we will issue you with a receipt.